Privacy Policy

Thank you for using Personalised Mates is committed to protecting your privacy according to the Australian Privacy Principles. We have created this Privacy Policy to ensure you are aware of what information we collect and how it is used. By using this website, you expressly consent to the collection, storage, disclosure and use of your information as outlined in this Privacy Policy. By using this website, you agree to the terms and conditions of this Privacy Policy. 


Should there be any relevant changes, we will update this Privacy Policy. You will be notified of any changes to our Privacy Policy. Your use of this website will be subject to the current Privacy Policy that is in place. 


Information regarding the Australian Privacy Principles can be viewed at


Personally-identifiable information may include your name, email address, phone number, billing address, shipping address, and credit card number.

You may provide us with personally-identifiable information when you:

• register for an account

• order products or gift certificates

• request customer support or send us any other communication

• sign up for newsletters, email alerts, and special offers

• sign up for, or redeem, special offers

• respond to surveys


The Personalised Mates website is powered by Shopify. For insight on how your personal information is collected, please visit 


Personalised Mates collects this information to: 

  • Fulfil your requests for our products and services
  • Provide features and functionality of the website
  • Communicate with you about the status of your order or any other enquiries you may have about our products and services
  • Send you information about our products and services
  • For internal business purposes (data analysis, audits etc)
  • Help create a website that is most relevant to our customers.


We use your email address to send you information about our products and services. You can unsubscribe from this in your account settings. 


We use non-personally-identifiable information to monitor the use and performance of the website. 


In compliance with APP, Personalised Mates commits to resolve complaints about our collection or use of your personal information. Should you have any complaints regarding a breach of the Australian Privacy Principles, please contact us at


If you register for an account with Personalised Mates, you will choose and provide us with an email address and password. When you upload content, or  a review, your username may be visible to other users. If you post any personally-identifiable information in a page that is accessible by the public, third parties may record your information and you may receive unsolicited messages as a result. Please contact Personalised Mates if you want any personal information that has been posted to be removed. 


For information collected by Cookies, see 


TLS (transport layer security) is put in place by Shopify to better protect your information. This applies to all connections to a Shopify store. When you create an account or place an order, please ensure to take steps to protect the confidentiality of the information you provide, including passwords. 

If you do not choose to provide certain information, you may not be able to use certain features of the website. 


Personalised Mates is very committed to keeping your personal information protected, but we do not guarantee complete security, and you should not expect that your personally-identifiable information will always remain private. 


Your personally-identifiable information will be shared with third parties only as it is describe in this Privacy Policy. Personalised Mates does not sell your information to third parties. Personalised Mates will share your personally-identifiable information with third parties for limited purposes, such as offering certain products and services, processing transactions, fulfilling orders and enhancing the website’s features and functionality. Personalised Mates may use third party services to place advertisements on our behalf on the internet or on our website. They may collect anonymous information about visits to our website, and data related to our products and services. 


Name of Third Party Partner Used

Upload-Lift by Cloudlift

What info is shared with or collected by this partner

Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents

Partner's Purpose

Allows customers to upload files with their orders.

Link to Partner's privacy policy

Features on our website such as the Facebook Like button, may collect your IP address etc. They may have cookies to enable the feature to function correctly. These features are usually hosted by a third party, and your use of these features are governed by the Privacy Policy of the company providing the feature. Our Privacy Policy does not apply to third party websites if you access any third party websites directly from our website. 


Should you need to update or delete your information, you can do so in the ‘My Account’ section. If you have any questions regarding your information, what information is stored, or the privacy policy, please contact us at


Please note your information will be retained for as long as your account is active or as needed to provide products and services. 


Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you.